Account Coordinator

  • Categoria professionale
    Marketing / Comunicazione / Media / Giornalismo - assistente di marketing
  • Data fine lavoro
  • Settore
  • Località
    Milano, Milano
  • Data inizio
  • Job reference
  • Riferimento esterno

As Digital & Technologies team, we are currently recruiting an Account Coordinator for the Italian unit of a prestigious global Company, leader in the IT Industry.

As an Account Coordinator, you will support Account Managers and Account Executives by triaging, assigning and resolving ticket requests received through internal stakeholders, serving as a point of contact to resolve client and stakeholder escalations related to bulk implementation of search optimizations and feature adoption.

Your main responsibilities will be:

• Support the Sales Account Team across varying tasks including (and not limited to) Excel creation and analysis, supporting the surfacing of optimization and customer account analysis, PBi dashboard creation and account admin
• Serve as an inter-team point of contact, gathering escalation information and client/business impact as needed to send escalations from internal teams to partner teams to quickly and professionally resolve client issues
• Track all requests using a ticketing system and work closely with stakeholders to complete tasks, troubleshoot and resolve issues
• Effectively follow process and guidelines
• Review account health and provide proactive search optimizations
• Coordinate with team members to manage daily team workload and schedules
• Help foster innovation in tools and processes to make the team more effective and efficient
• Stay up to date with new product releases and reporting functionality
• 8am – 5pm Portugal time but flexibility for hours

What we are looking for in you:
- Fluency in Italian and English and German
- 1/2 years of experience in the same role
- Good knowledge of Microsoft Office (Excel, Word, etc)
- Flexible, good organizational skills, creative, positive, precise and teamwork skills
- Problem solving and analytical skills
- 1+ years search or digital media experience
- 2+ years working in a sales or customer service organization/role

What can we offer you:
- A fixed term contract
- Flexible workspace type, both onsite and offsite
- Full time work schedule

If you think this role will do for you, apply now! We’re looking forward to meeting you!

Lingue conosciute:
Tedesco: Comprensione Ottimo
Inglese: Comprensione Ottimo
Italiano: Comprensione Madrelingua

Fogli di calcolo / elettronici - Excel, livello Ottimo
Progettazione / Disegno tecnico - Microsoft Office, livello Ottimo

Disponibilità oraria: Full Time

CCNL: CCNL Commercio Confcommercio 01/03/2011

I candidati, nel rispetto del D.lgs. 198/2006, D.lgs 215/2003 e D.lgs 216/2003, sono invitati a leggere l’informativa sulla privacy (Regolamento UE n. 2016/679). 

Facsimile di domanda è disponibile al seguente link Facsimile domanda candidatura.

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