« Torna ai risultati Customer Care Support -English Fluency Law 68 categorie protette Categoria professionale Marketing / Comunicazione / Media / Giornalismo - Responsabile Customer Service Località Bologna, Bologna Data inizio 02/10/2022 Job reference 1682-76 Riferimento esterno CUSTOMERCARESUPPORT-ENGLISHFLUENCYLAW68CATEGORIEPROTETTE-1682-76 This job position is open to people registered in the list of protected categories (CATEGORIE PROTETTE) pursuant to Law 68/99Here is a breakdown of what you'll be doing:The candidate will be part of the European Customer Care Escalation team, a dynamic team with a direct impact on customers satisfaction and high-level requests management. The candidate will be responsible for the following activities:Managing of customers' requests escalated by our 1^ level Contact centres, Managing back office activities (returns acceptance, refunds tool, Customer care request tool for internal employees, Customer care tool orders Alerts, Payment acquirers back office activities);Customer care escalation team work organization (“weekly point of contact”);Being a point of reference, as escalation team member, to Third party contact centers (i.e. Brands with In-house customer care and Tailor made customer care);Collaboration with Training& Quality team, to highlight major malpractices performed by 1st level contact centres and to enhance the quality of the service provided to our customers;Interacting with all internal structures affecting Customers' final experiences and needs; Managing contacts for MarketPlace orders and liaising with sellers and/or internal stakeholders;The type of person we are looking for:University degree, preferably in foreign languages;One year of experience in a similar position as a plus;Excellent verbal and written communication skills in English and other language is a plus;Strong verbal and written communication skills in another foreign language will be considered a plus;Knowledge of the MS Office applications;Knowledge of Social media channels (Facebook, Twitter, Instagram, WhatsApp) as a plus;Problem solving and organizational skills;Passion for Customer Service and customer caring activities;Ability to work well in a team;Excellent communication skills (both verbal and written);Highly customer-oriented;Ability to learn complex procedures and being proactive in proposing innovations and improvementsSite Bologna Titolo di studio:Laurea MagistraleLingue conosciute:Inglese: Comprensione OttimoDisponibilità oraria: Full TimePatente: BMezzo di trasporto: Auto, MoreInformation × QA.Fillout.Fields Customer Care Support -English Fluency Law 68 categorie protette Bologna , Bologna - QA.First.Name* QA.FirstName.Required QA.Last.Name* QA.Lastname.Required QA.Phone* QA.Phone.Required QA.TermsCheckbox QA.Terms.Required QA.Checkbox QA.Email* QA.Email.Required QA.Zipcode* QA.Zip.Required QA.WorkExperience QA.JobTitle QA.JobTitle.Required QA.JobDuties QA.JobDuties.Required QA.Recaptcha.Failed QA.Employment.Eligibility QA.Equal.Opportunity QA.Qualified.Applicants MO.Close.QuickApply × × QA.Application.Submitted QA.Thank.Apply QA.Keep.Track Condividi questa pagina su I candidati, nel rispetto del D.lgs. 198/2006, D.lgs 215/2003 e D.lgs 216/2003, sono invitati a leggere l’informativa sulla privacy (Regolamento UE n. 2016/679). Facsimile di domanda è disponibile al seguente link Facsimile domanda candidatura. ATTENZIONE: Abbiamo rilevato la presenza in rete di molti annunci falsi; prendi visione dei nostri consigli per riconoscere i tentativi di truffa al seguente link . Adecco Italia S.p.A. (Aut. Min. Prot. N.1100-SG del 26.11.2004).