Customer Care Support -English Fluency Law 68 categorie protette

  • Categoria professionale
    Marketing / Comunicazione / Media / Giornalismo - Responsabile Customer Service
  • Località
    Bologna, Bologna
  • Data inizio
  • Job reference
    1682-76
  • Riferimento esterno
    CUSTOMERCARESUPPORT-ENGLISHFLUENCYLAW68CATEGORIEPROTETTE-1682-76

This job position is open to people registered in the list of protected categories (CATEGORIE PROTETTE) pursuant to Law 68/99

Here is a breakdown of what you'll be doing:

The candidate will be part of the European Customer Care Escalation team, a dynamic team with a direct impact on customers satisfaction and high-level requests management. The candidate will be responsible for the following activities:

Managing of customers' requests escalated by our 1^ level Contact centres,
Managing back office activities (returns acceptance, refunds tool, Customer care request tool for internal employees, Customer care tool orders Alerts, Payment acquirers back office activities);
Customer care escalation team work organization (“weekly point of contact”);
Being a point of reference, as escalation team member, to Third party contact centers (i.e. Brands with In-house customer care and Tailor made customer care);
Collaboration with Training& Quality team, to highlight major malpractices performed by 1st level contact centres and to enhance the quality of the service provided to our customers;
Interacting with all internal structures affecting Customers' final experiences and needs;
Managing contacts for MarketPlace orders and liaising with sellers and/or internal stakeholders;
The type of person we are looking for:

University degree, preferably in foreign languages;
One year of experience in a similar position as a plus;
Excellent verbal and written communication skills in English and other language is a plus;
Strong verbal and written communication skills in another foreign language will be considered a plus;
Knowledge of the MS Office applications;
Knowledge of Social media channels (Facebook, Twitter, Instagram, WhatsApp) as a plus;
Problem solving and organizational skills;
Passion for Customer Service and customer caring activities;
Ability to work well in a team;
Excellent communication skills (both verbal and written);
Highly customer-oriented;
Ability to learn complex procedures and being proactive in proposing innovations and improvements

Site Bologna

Titolo di studio:
Laurea Magistrale

Lingue conosciute:
Inglese: Comprensione Ottimo

Disponibilità oraria: Full Time

Patente: B

Mezzo di trasporto: Auto,



I candidati, nel rispetto del D.lgs. 198/2006, D.lgs 215/2003 e D.lgs 216/2003, sono invitati a leggere l’informativa sulla privacy (Regolamento UE n. 2016/679). 

Facsimile di domanda è disponibile al seguente link Facsimile domanda candidatura.

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Adecco Italia S.p.A. (Aut. Min. Prot. N.1100-SG del 26.11.2004).