Customer Engineer - Skype

  • Categoria professionale
    Help Desk / Assistenza Informatica - Help Desk 1st line specialist
  • Data fine lavoro
  • Settore
  • Località
    Roma, Roma
  • Data inizio
  • Job reference
  • Riferimento esterno

The Digital&Technologies branch is looking for a Customer Engineer for one of its best customer on a global basis. The candidate is a skilled technical expert who delivers proactive services to help customers plan, deploy, operate and optimise their Modern Work solutions. It is a customer facing advisory role delivering unique value by removing hurdles and accelerating usage of Modern Work solutions to deliver customer value and outcomes. As a CE, you will be part of a global team responsible for the delivery of services both remotely and on-site.

What we Expect:
•Demonstrate technical experience in Modern Work solutions/services and how they are enablers for a customer’s business innovation and growth.
•Participate in proactive account management to develop a deep understanding of your customer and their needs.
•Synthesize customer feedback to facilitate continuous product/services improvement in close co-operation with our Product/Engineering teams.
•Demonstrate a growth mindset to continuously learn and take calculated risks.
•Proven track record in successfully planning, deploying, operating, and optimizing Modern Work solutions.
•Ability to explain complex topics in ways that can be understood by technical and business decision makers.
•Fluency in English is essential. International experience and being able to communicate in multiple languages are an advantage.

Must have:
•Large scale Office 365, SharePoint Online, and OneDrive deployments
•Microsoft Teams, Skype For Business Online/OnPrem, Enterprise Voice/Unified Communication (SBC, VoIP, PBX) Subject matter expertise with third party products such as WebEx, Zoom, Google Meet, Workplace by FB, Slack, Chime would be advantageous.
•5+ years of success in consultative/complex technical and deployment projects, architecture, design, implementation, and/or support of Microsoft based solutions.
•Proven track record of building deep technical relationships with senior IT executives in large or highly strategic accounts. Experience in managing various stakeholder relationships to get consensus on solution/projects.
•Ability to orchestrate, lead, and influence IT teams, ensuring successful implementation of customer projects.
•Presentation skills with a high degree of comfort with both large and small audiences (Senior Executives, IT management, Administrators).
•Bachelor's degree in Computer Sci

Titolo di studio:
Laurea Magistrale - Tecnico / Ingegneristico - Ingegneria Informatica (LM-32)

Lingue conosciute:
Inglese: Parlato Buono - Scritto Buono - Comprensione Buono

Word Processor - Elaborazione testi - Word
Sistemi Operativi - Windows 3.11
Sistemi Operativi - Windows 95
Sistemi Operativi - Windows NT
Sistemi Operativi - Windows 98
Sistemi Operativi - AS-400/OS-400
Browser per Internet - Microsoft Explorer
Sistemi Operativi - Windows 2000
Posta elettronica/Messaggistica - E-mail
Posta elettronica/Messaggistica - Outlook
Posta elettronica/Messaggistica - Outlook Express
Sistemi Operativi - Windows ME
Sistemi Operativi - Windows XP
Sistemi Operativi - Windows 2003

Disponibilità oraria: Full Time

I candidati, nel rispetto del D.lgs. 198/2006, D.lgs 215/2003 e D.lgs 216/2003, sono invitati a leggere l’informativa sulla privacy (Regolamento UE n. 2016/679). 

Facsimile di domanda è disponibile al seguente link Facsimile domanda candidatura.

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